Jane App running a successful healthcare practice requires more than just providing excellent care. Efficient management of scheduling, billing, charting, and client communication is crucial. This is where practice management software can make a significant difference. One of the most popular tools for this purpose is the Jane App.
Designed with healthcare practitioners in mind, Jane App streamlines both clinical and business operations. Whether you are a therapist, massage therapist, acupuncturist, or part of a multidisciplinary practice, Jane App offers an all-in-one solution. In this article, we will explore its features, benefits, and considerations to help you decide if Jane App is the right fit for your practice.
Table of Contents
What Is Jane App?
Jane App is a practice management software that simplifies the administrative side of running a healthcare practice. It was created by Ali Taylor, a clinic owner, and Trevor Johnston, a developer, to meet the specific needs of healthcare practitioners. Launched in 2011, it is now widely used across Canada and the United States. Importantly, Jane App complies with PIPEDA (Canada) and HIPAA (United States), ensuring secure and private handling of client information.
Features of Jane App

1. Scheduling and Online Booking
Jane App allows clients to book appointments online, anytime. This feature reduces the administrative burden on practitioners and ensures clients can book at their convenience.
- Customizable Booking Links: You can embed your booking link on your website for seamless integration.
- Automated Notifications: Clients receive email confirmations and reminders to reduce no-shows.
- Time Zone Limitation: Appointments are shown in the practitioner’s time zone, which can cause confusion for clients in different time zones.
2. Billing, Payments, and Insurance Claims
Managing payments is simple with Jane App.
- Invoices and Receipts: Send invoices and automatically generate receipts when payments are made through Jane Payments.
- Credit Card Storage: Clients can securely save their credit card information for faster payments or to process late cancellation fees.
- Direct Insurance Billing: Available for both U.S. and Canadian providers, though it requires an upgrade to the Insurance Plan.
- Gift Cards and Discounts: You can offer online gift cards and easily apply discounts to client accounts.
3. Charting and Intake Forms
Jane App eliminates the need for paper files by offering secure, cloud-based client charting and intake management.
- Pre-Built Templates: Access over 50,000 clinical assessment templates, including anxiety scales and biopsychosocial assessments.
- Customizable Forms: Create personalized intake forms to meet your specific needs.
- Privacy Compliance: All data storage and communication are PIPEDA and HIPAA compliant.
4. Video Appointments
For virtual practices, Jane App offers high-quality, privacy-compliant video appointments.
- One-to-One and Group Video: Group video (for up to 12 participants) is available for an additional cost.
- Session Tools: Features like screen sharing, in-call chat, and waiting rooms enhance the video session experience.
- Automated Links: Clients receive their video session link via email before the appointment.
5. Multi-Practitioner Support
As your practice grows, Jane App grows with you.
- Add Practitioners: Add team members to your account for an additional fee.
- Flexible Licenses: Choose between half licenses (for less than 24 booked hours/week) and full licenses.
- Centralized Data: All practitioner files remain accessible under the main account.
6. Integration with Clinic Sites
Jane App integrates seamlessly with Clinic Sites, a website builder tailored for healthcare practices.
- Automatic Updates: Your Jane App details, including logos and bios, sync directly to your website.
- Streamlined Setup: Saves time when building or updating your practice’s online presence.
Benefits of Jane App
- Time-Saving Automation: From scheduling to payment processing, Jane App reduces repetitive administrative tasks.
- Scalability: It supports solo practitioners as well as growing teams.
- Comprehensive Features: All-in-one functionality eliminates the need for multiple software tools.
- Privacy and Compliance: Ensures data security for Canadian and U.S. practitioners.
Considerations Before Choosing Jane App

While Jane App offers many advantages, there are a few considerations to keep in mind:
- Cost: Some features, such as direct insurance billing and group video, require additional fees or upgrades.
- Time Zone Issues: The app displays appointments in the practitioner’s time zone, which might confuse clients in different regions.
- Manual Tasks for Cash Payments: Payments outside of Jane Payments require manual processing.
Is Jane App Worth It?
Jane App is a powerful and user-friendly tool for healthcare practitioners. Its robust features, scalability, and focus on privacy compliance make it an excellent choice for managing private practices. However, you should carefully assess your practice’s needs and budget to determine if it aligns with your requirements.
Conclusion
In today’s fast-paced world, having the right tools to streamline your practice is essential. Jane App is more than just a practice management software—it’s a comprehensive solution designed by a practitioner for practitioners. Whether you’re just starting your practice or looking to upgrade your current system, Jane App can simplify your operations and improve your client experience.
By automating tasks like scheduling, billing, and charting, Jane App allows you to focus more on what matters most: providing exceptional care. With its user-friendly interface and extensive features, it’s no surprise that many healthcare professionals consider Jane App an indispensable part of their practice.
So, is the Jane App worth it? For most practitioners, the answer is a resounding yes. Give it a try and see how it transforms your practice.